Privacy Policy and Your Rights

Syralivenco respects your privacy and is committed to safeguarding your personal information in line with South African laws and GDPR. This notice explains how we collect, use, and store your data.

Information We Collect

We only gather data necessary for consultation, service delivery, and support.

• Personal contact details, such as your name, address, email, and phone number.
• Descriptions of your property or preferences for blackout and soundproof solutions.
• Messages or requests you send through our forms or communication channels.
• Technical data, including site usage information and cookies, for functionality and analytics.

How We Use Information

Your information is used strictly for providing and improving our services.

• To arrange consultations, manage inquiries, and respond to your requests.
• To recommend suitable blackout, soundproof, or accessory solutions.
• To deliver, upgrade, or maintain services and products as agreed with you.
• To improve our website performance and understand your usage patterns via analytics.

Legal Basis for Processing

Your data is managed in compliance with local and GDPR requirements.

We process your data to fulfil service requests, respond to inquiries, or provide ongoing support, and only with your clear consent.

Information Sharing

Your data is never sold and is shared only for service delivery.

• Shared with installation partners or technical contractors solely for fulfilment of your service request.
• Technical providers may assist with website operations or analytics support.
• If legally required, we may share data with regulatory authorities as mandated by law.

Data Security

Your personal information is protected by secure protocols and regular system checks to prevent loss, unauthorised access, alteration, or disclosure. Only staff with valid reasons may access your data. However, no internet storage or transmission can be fully secure, and you accept some risk in sharing information.

Your Rights

You retain full rights concerning the personal data we hold.

• Access your information and request a copy of your stored data.
• Request correction of incorrect or incomplete details held about you.
• Request deletion or limitation of processing in certain circumstances.
• Object to specific data uses or withdraw consent at any stage.

Cookies and Tracking

Syralivenco uses cookies for website functionality, statistics, and user preferences. These are not used for invasive tracking and do not store sensitive information.

See cookie policy See cookie policy

Contact Us

If you have questions or concerns about privacy, please reach out to our support team for assistance or information.

Future Policy Changes

Policy updates will be posted on this page. Please review this notice regularly for the latest practices.